fbpx

Enjoymuseum. The future of museums

Design-driven innovation for a start-up reinventing the museum experiencee

Overview

Enjoymuseum is a start-up that leverages technology to innovate the museum visitor’s experience. I co-founded the company in late 2015 and served until early 2017 as the Head of Design & Experience. I pushed design-driven innovation through each phase of the company start-up process, from business design, branding, and digital products design, to R&D planning and communication strategy.

Museums are still struggling to implement technology and to utilize it as a driver of growth and success. Enjoymuseum lets museums and cultural institutions embrace the digital revolution and exploit the major opportunities that come with it.

Client

Enjoymuseum

My role

Co-founder / Head of Design & Experience

Team

Eugenio Gatti – CEO
Luca Ponzio – Founder & President
Fabio Rotondo – CTO
Alberto Sanna – Business Development
Eleonora Zani – Editor & Content Manager

Deliverables

Design Direction
Branding
Design Research
UX/UI
Web Design
Service Design
Mockup of two iPhones displaying the Enjoy App with Starry Night by Van Gogh in the background with a beacon transmitting the artwork information to the devices. Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience. Design by Fabio Besti -

B2C

A MORE ENGAGING EXPERIENCE

FOR VISITORS

Museum platform dashboard. Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience.

B2B

A SET OF
STRATEGIC TOOLS

FOR MUSEUMS

In the first phases of start-up I led a market research & business design process aimed at defining the business strategy of the brand. By analyzing the market it became clear that Enjoymuseum had multiple targets: visitors (B2C) who could enrich their experience through technological products, but also museums (B2B), that can exploit digital tech to innovate their services.

Uncovering both B2C and B2B opportunities was key for the later development of the overall business idea, that was structured step by step through the use of the design-driven & lean start-up methodologies, like the lean canvas.

Business model canvas. Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience.

Brand design

Enjoymuseum is an enabler, a partner for cultural institutions, and a champion of art and culture. While assisting museums, its brand must serve as a guarantee of quality and trust. At the same time, its presence has to be subtle and has to blend with every exhibition environment. Therefore, the brand touchpoints become visible through subtle and non-disruptive changes of focus. To bring these principles to life I designed all visual language as color neutral: they can blend in with every environment and can be juxtaposed to infinite color schemes.

Enjoymuseum Logo Design - Sticker on a museum door with logo on focus. Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience.
Enjoymuseum Logo Design - Sticker on a museum door with interior on focus. Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience.
Enjoymuseum. Museum experience design Fabio Besti Type Light
Enjoymuseum Logo Design - Sticker on a museum door with interior of Museo del Novecento in Milan in focus. Background of Duomo di Milano on sight. Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience.
Enjoymuseum Logo Design - Sticker on a museum door with interior of Museo del Novecento in Milan in focus. Background of Duomo di Milano on sight. Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience.
Enjoymuseum. Museum experience design Fabio Besti Type Dark
Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience. Closeup mockup of the design of the Business Cards, photographed at a 45 degree angle. By Fabio Besti
Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience. Mockup a branded press pass holder. Fabio Besti
Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience. Mockup a Apple Watch with Enojoy logo as a wallpaper. Fabio Besti
Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience. Mockup a stationary design for letterhead, business cards and folder, photographed at a 45 degree angle. Fabio Besti
Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience. Mockup a museum vertical signage, indicating the way finding for an exhibition augmented by Enjoumseum tech. Experience it, enjoy it. Graphics by Fabio Besti
Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience. Mockup the branded Enjoymuseum black van. Graphics by Fabio Besti

Brand & service experience

A brand and a product with a very diverse target audience but also with a circular and expanded time of experience. Enjoymuseum’s technological platform not only could operate during the visits, but could engage users even before and after going to museums, creating a virtuous spiral effect, effectively nudging people to experience art and culture more.

Experience wheel 1
Experience snake

Field research & museum experience map

To define and test early concepts for the company’s offering, I led a comprehensive design research effort. This involved secondary research, analyzing national and international data on museum visitors, and ethnographic fieldwork at Mudec Museum in Milan with the Enjoymuseum team, engaging real visitors. Through in-context observations, we collected qualitative insights, identified pain points, and tested concrete ideas.

The findings led to the creation of a museum experience map, which we used to structure the company’s offering and iterate on solutions, including the MVP for the Enjoy mobile app, directly shaped by these insights.

png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=
Enjoymuseum. Museum experience design - Fabio Besti - User Journey
Enjoymuseum. Museum experience design - Fabio Besti - User Journey

The website

The Enjoy Ecosystem

Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience. Design by Fabio Besti - Mockup of a hand-held iPhone and a MacBook Air, syncing the artworks memorised during a museum visit with the Enjoy App
The Enjoy memory

Save works and content, reliving them again even outside the museum

Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience. Design by Fabio Besti - Mockup of the museum app in front of the Guggenheim New York, playing an audio commentary on the history of the museum
Museums in-depth information

Find out more about the architecture, the collections, the history of the buildings

Mockup of two iPhones displaying the Enjoy App with Starry Night by Van Gogh in the background with a beacon transmitting the artwork information to the devices. Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience. Design by Fabio Besti -
Museums in-depth information

Find out more about the architecture, the collections, the history of the buildings

Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience. Design by Fabio Besti - Mockup of the museum app in a hand held iPhone playing the audio description of the starry night by Van Gogh
Museums in-depth information

Find out more about the architecture, the collections, the history of the buildings

The website

Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience by Fabio Besti - Mockup of a matchbook pro displaying the Website design of the homepage
Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience by Fabio Besti - Mockup of a matchbook pro displaying the Website design of the homepage
Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience by Fabio Besti - Mockup of a matchbook pro displaying the Website design of the homepage
Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience by Fabio Besti - The Website Homepage long vertical
Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience by Fabio Besti - The Website design of the homepage

Branding of Enjoymuseum’s main products and services

Group 9
Asset
Jinyo Logo Black on White full
Jinyo Logo White on Black full
Jinyo ADV composition

The Enjoymuseum prototype app

User Experience, User Interface and app wireframing

Wireframes

First concept of the augmented audioguide

Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience by Fabio Besti - Mockup of a matchbook pro displaying the Website design of the homepage. App exploration screens displaying the Enjoyapp and the painting from Paul Gaugin, Self Portrait with the Yellow Christ
Enjoymuseum. Design driven innovation for a start-up revolutionizing the museum experience by Fabio Besti - Mockup of a matchbook pro displaying the Website design of the homepage. App exploration screens displaying the Enjoyapp and the painting from Paul Gaugin by The Seashore Martinique
Enjoymuseum App Tahitian screens Fabio Besti Interdisciplinary Design

Further developments

The process described here above was instrumental to have the company up and running. The role of design was crucial in several ways. First of all, to recognize the business opportunities and, secondly, to shape the core features of this business initiative: from the branding side of the project to the conceptualization of the entire ecosystem of possible services and solutions defining the company offering. At this stage, Enjoymuseum was ready to start pitching to possible investors and to seek the first clients to test and develop our solutions.  The first opportunity came with Giunti Editore and the collaboration with the Leonardiana Museum of Vigevano. Check out the next phase of the project with the dedicated case study, linked here below.

Leonardiana banner
Go back to all the projects

AppGuide+ & the Leonardiana’s Museum Experience

Discover other museum projects and installations

Creating meaning through design & design through meaning.

Website

Home
Work
Teaching
About
News

Connect

Linkedin
Instagram
Behance
Medium

Preferred language

News on my activities. No spam or sales. Unsuscribe at anytime.

Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Youtube
Consent to display content from - Youtube
Vimeo
Consent to display content from - Vimeo
Google Maps
Consent to display content from - Google